Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to sales@viralemart.com
Yes, we do. The free shipping method can be applied when your order amount is exceeding $180 CAD.

Yes. The Gold paid membership will enable you to receive free shipping. The membership is coming soon.

You need to use your school credential to login from Student Verification page. After you have successfully create your account you will receive a discount code on site. Simply copy and past the code at VIRAL EMART check out

We'll start to process your order as soon as you have placed your order.

it usually take 6 - 24 hours before your order is shipped out; However, it may take longer time before your order is shipped out in the ongoing event of COVID - 19
We are sorry that exchange is not an available option to cosmetics products.
In order to change or cancel your order, you must inform us about your change within the first 40 minutes after your order has been placed.
The changes include :
-- Shipping information such as name, address, or phone number Item color or size
-- Adding or removing items

The following information cannot be changed once an order has been placed:
-- Payment method
-- Billing information such as name, address, or phone number
In case you are not able to cancel your order :
  • Contact the carrier (UPS or USPS) once it ships and ask if your order can be returned to us (there is no guarantee that it can be rerouted)
  • Refuse the package at the time of delivery to have your order returned to us and we’ll process a refund within 10 days of receipt
  • Return your purchase by mail , please read Shipping & Refund
You can find the membership page at footer menu. The membership feature is coming soon.
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